Empowering Contact Center Excellence
The leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center.
We Make Contact Centers Better
Since 1985, ICMI has provided more than 50,000 organizations in 167 countries with access to training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping contact center professionals raise the strategic value of their contact centers, optimize their operations and improve customer service.