Create Your Next Customer is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Empowering Contact Center Excellence

The leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center.

ICMI

We Make Contact Centers Better

Since 1985, ICMI has provided more than 50,000 organizations in 167 countries with access to training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping contact center professionals raise the strategic value of their contact centers, optimize their operations and improve customer service.

www.icmi.com | Advertising Information | Request Info